Delivery & Returns
Delivery
South Africa
- Timeframe: 2–4 business days
- Courier: Temperature-controlled where available
- Free delivery: Orders over R500
- Standard fee: R65
- Coverage: Major metros + most towns nationally
Netherlands
- Timeframe: 1–2 business days
- Courier: PostNL / DHL
- Free delivery: Orders over €60
- Standard fee: €7.50
- Coverage: All addresses in the Netherlands
Packaging
All wines are packed in protective cardboard dividers designed to prevent breakage. Orders of 6+ bottles ship in reinforced wine cartons. We do not ship in extreme heat — if temperatures exceed safe thresholds, we'll hold your order and notify you.
Age verification at delivery
By law, we cannot deliver alcohol to anyone under 18. Our couriers may request ID at the door. If no one of legal age is available to receive the delivery, the courier will attempt redelivery the following business day.
Returns & damaged goods
Wine is a perishable product and we cannot accept returns for change of mind. However:
- Damaged in transit: Email us a photo within 48 hours. We'll replace or refund the affected bottles.
- Corked or faulty wine: Happens to the best of them. Email us and we'll arrange a replacement.
- Wrong item: If we shipped the wrong wine, we'll collect and reship at our cost.
For all returns queries: help@cepage.com
Order tracking
Every order includes a 4-step tracker visible in your account: Confirmed → Packed → Out for delivery → Delivered. You'll receive email updates at each stage.